Big Thought · 2 days ago

Salesforce Support Specialist

Dallas, TX

Full-time

Hybrid

Entry Level

2+ years exp

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EducationNon Profit

Insider Connection @Big Thought

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Support user adoption and on-going training efforts via in-app guidance, videos, in-person and/or asynchronous learning, and the creation of standard operating procedure (SOP) documentation

Reviews and resolves support ticket submissions and coordinates the evaluation, scope, and completion of new development requests

Ensure data integrity and quality within Salesforce by implementing best practices for data management, including data cleansing, deduplication, and normalization

Performs basic Salesforce administration

Bridge the gap between business requirements and technical solution

Maintain current functional and technical knowledge of our products and future releases

Qualification

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Salesforce AdministrationNPSP SalesforceProject ManagementNon-profit FamiliarizationProblem-SolvingCommunicationTeamworkTime Management