Sapia EG Demo @ Concentrix | Jobright.ai
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Concentrix · 7 hours ago

Sapia EG Demo

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Customer ServiceInformation Technology
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Responsibilities

Achieving specific sales targets and maximizing sale opportunities on each and every call
Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service orientationSales experienceComputer navigation skills

Required

High school diploma with six months of sales experience preferred
Demonstrated sales technique and product knowledge preferred
Courteous with strong customer service orientation
Strong communication and negotiation skills required
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Strong computer navigation skills and PC Knowledge
Ability to learn and think conceptually
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required

Company

Concentrix

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Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.

Funding

Current Stage
Public Company
Total Funding
$2.15B
2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO· undefined
2006-09-11Acquired· undefined

Leadership Team

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Chris Caldwell
President and CEO
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Andre Valentine
CFO
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Company data provided by crunchbase
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