Fulton Bank · 11 hours ago

SBA Closing Manager (REMOTE within Fulton Bank footprint - DE, MD, NJ, PA, or VA)

Lancaster, PA

Full-time

Remote

Mid, Senior Level

$75K/yr - $125K/yr

5+ years exp

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BankingFinancial Services

No H1B

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Responsibilities

Responsible for managing Small Business Administration loan processing, closing and post-closing functions in an efficient and customer focused manner.

Ensures high levels of customer satisfaction by enhancing the overall customer experience in conjunction with the Small Business Administration Commercial Relationship Specialist staff.

Oversees activities relating to the processing, closing, post-closing and department reporting.

Develops procedures to ensure high levels of quality service and efficiency in order to control expenses and maximize profitability.

Ensures that procedures, closing times and other functions with customer impact are provided to internal and external customers at levels that exceed the competitive standards within the marketplace and industry.

Ensures adequate staffing with properly trained employees.

Makes recommendations for employees regarding employment, performance rating, salary changes, promotions, transfers and terminations.

Trains, guides and advises employees regarding work related matters.

Keeps employees informed of pertinent policies and procedures affecting the department and their jobs and creates an atmosphere in which upward communication from employees is encouraged.

Reviews and recommends improved operating policies and procedures for optimum efficiency and ensures the proper implementation and maintenance of approved changes.

Keeps Small Business Administration Team apprised of process, procedural and product changes.

Ensures that all aspects of Small Business Administration loan production are in compliance with numerous applicable regulatory requirements, which are complex in nature.

Maintains knowledge of Small Business Administration Standard Operating Procedures and Closing guidelines.

Maintains a comprehensive understanding of Small Business Administration lending programs as well as industry updates and changes.

Maintains a comprehensive understanding of Fulton's standards for loan documentation, credit quality and various policies and regulatory compliance.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Small Business Administration loansCommercial loan documentationSupervisory experienceRegulatory complianceLoan closing experienceQuality servicePerformance ratingEmployee trainingOperational procedures