OneSignal · 23 hours ago

Scaled Customer Success Manager

New York, NY

Full-time

Remote

Entry, Mid Level

$70K/yr - $115K/yr

2+ years exp

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Responsibilities

Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals

Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed

Participate in and enhance existing 1:many Programs such as Office Hours and Trainings

Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities

Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale

Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes

Qualification

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Customer SuccessCustomer Success PlatformsCustomer Success MetricsProactivenessProject Management