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Care and Help Home Care · 2 days ago
Scheduling Coordinator
Philadelphia, PA
Full-time
Onsite
Entry Level
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Responsibilities
Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations
Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs
Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability
Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues
Conduct thorough assessments of client needs, preferences, and care requirements in collaboration with clients, their families, and healthcare professionals
Develop and implement personalized care plans for each client, ensuring that all care activities are documented accurately and consistently
Regularly review and update client care plans based on changes in health conditions, preferences, or other factors
Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns
Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns
Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients
Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships
Maintain accurate and up-to-date client records, including care plans, contact information, and relevant documentation
Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services
Assist in the coordination of caregiver training, orientation, and performance evaluations
Collaborate with the billing department to ensure accurate and timely invoicing for services rendered
Other responsibilities as assigned
Qualification
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Required
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers
Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients
Detail-oriented mindset with strong problem-solving abilities
Ability to work collaboratively in a team environment and independently with minimal supervision
Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability
Preferred
Proven experience in a healthcare or home care coordination role preferred but not required. On-site job training will be provided
Familiarity with home care software and scheduling systems is preferred but not required
Benefits
Medical
Vision & Dental Insurance
PTO
Sick Time
Holidays (Including Floating Holidays)
Company
Care and Help Home Care
Care and Help Home Care Provider of non-medical, non-skilled services that clients can receive in the comfort of their own homes.
Founded in 2017
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-03Acquired· by HouseWorks
Leadership Team
Alex Berenson
CEO
Company data provided by crunchbase
