Mount Sinai Health System · 10 hours ago

Scheduling Coordinator II - FPA Access Center

United States

Full-time

Remote

Mid, Senior Level

$16/hr - $33.02/hr

3+ years exp

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Responsibilities

Schedules patient FPA appointments and updates practice management system.

Collects patient demographics and insurance information and enters into practice management system.

Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.

May schedule patients appointments for tests or consults.

May initiate reminder calls for next days appointments.

Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.

May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.

Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.

May participate and offer input into the Performance Appraisal process with the Supervisor.

Performs other related duties.

Qualification

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Medical practice experienceCustomer service skillsScheduling appointmentsPractice management systemInsurance verificationClerical experienceMentoring skills