Be an early applicantLess than 25 applicants

Company

Amazon · 17 hours ago

SDS Team Manager

Indiana, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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H1B Sponsor Likely

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Responsibilities

Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.

Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.

Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.

Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers

Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network

Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

Develop and Achieve performance goals and objectives in line with the network wide vision and goals

Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.

Assist in developing and implementing training programs to improve the quality and productivity of the team.

Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.

Developing and achieving performance goals and objectives in line with the network wide vision and goals.

Focus on management of SLA, quality and customer experience

Trouble shooter in case of issues relating to process affecting the SLAs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

People ManagementProcess ImprovementPerformance ManagementCustomer Service ExperienceTraining Program DevelopmentAmazon CS Systems KnowledgeAmbiguity Management

Required

Bachelor’s degree

Subject Matter Expert in Amazon CS Systems, processes and policies with a minimum of 6 months experience with SDS AMZL team Or 1 year prior supervisory / leadership experience.

Demonstrating Amazon Leadership principles in current role

Familiarity with SDS supported skills and channels.

Experience communicating with and presenting information to internal and external customers

Ability to create and continually support people through individual development plans

Positive communicator who understands when necessary how to have tough conversations

Knows and communicates the Amazon mission, vision and strategy

Ability to confidently facilitate team discussions and communicate business messages

Must have strong organizational skills

Preferred

2+ years previous experience supervising a team in customer service environment

Ability to function in an ambiguous, fast paced work environment

Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)