200+ applicants

Company

H&R Block · 1 day ago

Seasonal, Associate Relations Advisor - Remote

Colorado, United States

Full-time

Remote

Mid, Senior Level

$62K/yr - $93K/yr

5+ years exp

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Responsibilities

Responsible for associate relations concerns at all levels, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits in accordance with federal, state and/or local employment laws, H&R Block corporate human resources policies and H&R Block Code of Business Ethics and make recommendation for appropriate action.

Responds to associate concerns received via telephone, chat, or e-mails and provide guidance and coaching to leaders and associates regarding employment and work-related concerns.

Provide exceptional customer service while addressing associate and leader’s concern while promoting fair employment practices.

Research or investigate and recommend appropriate resolution for complex associate relations concerns while handling a high case volume in a fast-paced work environment.

Ensures detailed documentation of associate relations issues using the case management system.

Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines; ensures a consistent application of human resources policies and practices.

Partners with AR leadership, P&C Business Partners or field leaders on escalated issues.

Ensure positive interaction with associates and leaders and help to resolve concerns.

Determine eligibility for associate, tax student, or candidate accommodations and engage in a good-faith interactive process in accordance with the ADA.

Qualification

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HR generalist experienceEmployment law knowledgeWindows-based systemsSalesforceCoaching skills

Required

Bachelor’s degree in business administration, human resources, or other related field or a related discipline in which business knowledge and an understanding of human resources practices are gained

Minimum of five years experience in progress HR generalist responsibility

Extensive knowledge of federal, state and local employment laws

Demonstrated strong communication, coaching, and interpersonal skills with the ability to work effectively with people at all levels of the organization, strong presentation skills

Strong and objective analytical skills, including solid decision-making abilities, good judgment, conflict resolution experience, the ability to make independent decisions, evaluate people, and manage conflicting priorities in a fast-paced environment

Must have internet speed of at least 15 MPBS - Required

Preferred

Minimum of five years of experience preferred in progressive HR generalist or consultant responsibility with extensive knowledge of federal, state, and local employment laws, including reasonable accommodation experience.

Multilingual preferred – English required

Salesforce or other case management systems, preferred.

Benefits

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage

Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)

The Employee Assistance Program

(virtual) fitness center programs

And the associate discount program

Are automatically enrolled in Business Travel Accident Insurance

And receive Associate Tax Prep benefit

Company

H&R Block

Glassdoor

3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10,001+ employees