66 applicants

Company

H&R Block · 9 hours ago

Seasonal, Customer Service

United States

Full-time

Remote

Entry Level

$17/hr - $17/hr

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Responsibilities

The Customer Service agent – DIY Retention seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products.

Interpret clients’ needs, utilize software solutions and troubleshooting skills to identify practical solutions.

Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents.

Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.

Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.

Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

General Computer NavigationMicrosoft OfficeSoftware TroubleshootingNetworking ConnectivityPhone SupportEmail SupportChat SupportRSA Token InstallationMicrosoft Teams

Required

High school diploma or equivalent

General computer navigation knowledge

Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure

Must have an outlet for laptop and monitors to be connected to

Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required)

Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it

Preferred

Experience in customer service or financial services position, preferably in a large phone center

Experience in an in-bound help desk environment

Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems.

Benefits

Additional monthly and end of season incentives by exceeding performance standards

Incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan

Company

H&R Block

Glassdoor

3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955