Concentrix · 1 day ago
Seasonal Customer Service Representative (Remote)
Ohio, United States
Full-time
Remote
Entry Level
1+ years exp
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No H1B
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Responsibilities
Provide inbound customer support using a call flow guide
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences…with a smile.
Qualification
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Required
1+ year of customer service experience
Open availability (this is a seasonal position)
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
Operating System: Windows 10+
RAM: 8GB or higher
Processor: Intel i5/AMD Ryzen 5 or higher
DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
Speeds: 10 mbps download and 3 mbps upload or higher
While working, you will be required to hardwire with an ethernet cable
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Benefits
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO· undefined
2006-09-11Acquired· undefined
Leadership Team
Chris Caldwell
President and CEO
Andre Valentine
CFO
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