Seasonal Customer Support Agent, Tier 2 @ Sunday | Jobright.ai
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Seasonal Customer Support Agent, Tier 2 jobs in Colorado, United States
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Sunday · 22 hours ago

Seasonal Customer Support Agent, Tier 2

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Sunday is a subscription lawn care service that provides nutrient and soil health plans for gardens and lawns. The Tier 2 Customer Support Agent role is focused on delivering high-quality customer service by addressing complex inquiries and enhancing the overall customer experience.

Consumer GoodsHome and Garden

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Responsibilities

Ensure live transfers between Internal support teams run smoothly
Respond to and coach ‘Tier 1’ agents on the proper resolution of customer inquiries
Provide a high level of customer satisfaction by focusing on timely resolution of issues, and other KPIs (key performance indicators) that prioritize the customer experience
Learn the Sunday product, including lawn and turf science in order to speak at a high level to our customers about not only our products but the basic science behind them
Answer questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns
Answer phone calls, respond to emails, and respond to texts in order to resolve customer issues in a timely fashion
Provide 5-star services to our customers to grow customer satisfaction and ultimately drive return purchases for Sunday
Effectively communicate customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns
Commits to and completes tasks within expected time frame
Contributes to a positive team dynamic including achievement of key performance indicators

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Google SuiteLawn Care Knowledge

Required

Exceptional communication skills
Desire to please the customer
Follow through skills
Problem solving skills
Decision-making skills
Ability to learn quickly
Ability to take direction from leadership
Ability to work independently on assigned tasks
Availability from 9AM-5PM Mountain Time for the onboarding period (approx. 3 weeks)
Availability for one weekend shift per week after onboarding
Ability to navigate the Google Suite daily
Deep understanding of customer service tools & systems
Analytical thinking skills
Strong understanding of Customer Service best practices
Strong verbal and written English communication skills
High School Diploma, GED, or equivalent certification

Preferred

Lawn and garden interest/experience

Company

Sunday

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Sunday is a subscription lawn care service that provides nutrient and soil health plans for gardens and lawns.

Funding

Current Stage
Growth Stage
Total Funding
$78M
Key Investors
BondSequoia CapitalTusk Venture Partners
2022-12-23Series C
2021-09-04Series C· $50M
2020-12-09Series B· $19M

Leadership Team

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Lindsey Comeau
Chief of Staff
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Company data provided by crunchbase
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