Sunday · 3 hours ago

Seasonal Customer Support Agent Tier 2

Colorado, United States

Full-time

Remote

Entry Level

$20/hr - $25/hr

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Consumer GoodsHome and Garden

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Responsibilities

Ensure live transfers between Internal support teams run smoothly.

Respond to and coach ‘Tier 1’ agents on the proper resolution of customer inquiries.

Provide a high level of customer satisfaction by focusing on timely resolution of issues, and other KPIs (key performance indicators) that prioritize the customer experience.

Learn the Sunday product, including lawn and turf science in order to speak at a high level to our customers about not only our products but the basic science behind them.

Answer questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns.

Answer phone calls, respond to emails, and respond to texts in order to resolve customer issues in a timely fashion.

Provide 5-star services to our customers to grow customer satisfaction and ultimately drive return purchases for Sunday.

Effectively communicate customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns.

Commits to and completes tasks within expected time frame.

Contributes to a positive team dynamic including achievement of key performance indicators.

Qualification

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