V-Soft Consulting Group, Inc. · 3 hours ago
Security Analyst II
Madison, WI
Contract
Remote
Mid Level
4+ years exp
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Responsibilities
Under the general review of the IT Solution Center (ITSC) Supervisor, this position provides support for customer identity verification to confirm the authenticity of provided information and identity proofing by collecting and analyzing data to validate an identity.
It will also provide backup support for Identity and Access Management (IAM) activities for ETF.
This position will provide user assistance with automated identity proofing systems and processes.
Identity verification will use demographic and other information and software tools to validate documents such as passports and driver’s licenses.
If an identity cannot be verified, this position will analyze reason and informational codes from system transactions to determine if a user is fraudulent or to determine next steps for providing assistance.
In situations where using the automated systems is not feasible, this position will offer alternatives, including in-person meetings at ETF offices.
This position along with other business partners across the agency will help to ensure all personal information and other data is safeguarded.
This position will recommend process and service enhancements to address the business needs of identity proofing and verification.
Qualification
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Required
4+ Years of Identity and Access Management and Customer Service / support.
Excellent Communications skills: Ability to communicate with customers clearly and effectively over the phone, video calls, and in-person.
Ability to handle difficult situations calmly and empathize with customers.
Ability to analyze data and transaction codes within technical applications and dashboards.
Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records.
Attention to detail: Ensure accuracy when recording and updating system information and documentation.
Knowledge on concepts of authentication, authorization, and multi-factor authentication.
Understanding of agency audit and compliance requirements.
Ability to provide user administration in a Windows environment using tools such as Entra ID, Active Directory, and MS Authenticator.
Preferred
Experience in a role verifying individual identities using identity proofing tools and software.
Experience detecting and investigating fraud associated with attempting to gain system access for malicious purposes i.e., document manipulation, identity theft, and social engineering tactics.
Experience handling identity proofing/verification in-person or remotely on-line.
Benefits
Medical
Dental
Vision
401(k) plan
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (218)
2022 (399)
2021 (414)
2020 (366)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase
