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Company

Coro · 5 hours ago

Security Support Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

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Cloud Data ServicesCyber Security

Comp. & Benefits

No H1B

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Responsibilities

Proactively monitor security alerts and incidents, ensuring prompt response and mitigation.

Prioritize and escalate incidents based on severity, following established incident triage processes.

Act as the main point of contact between Coro’s clients and the Development team.

Engage directly with customers and deliver tier 2 technical support services to Coro’s clientele.

Investigate and analyze security events, identifying indicators of compromise and assessing their impact.

Provide well-informed recommendations for resolution, taking into account the immediate containment and short-term resolution of incidents.

Collaborate closely with clients to understand their technical issues, and security needs, address concerns, and ensure the effective implementation of security solutions.

Contribute to continuous improvement initiatives to enhance the organization's overall security posture.

Communicate complex security concepts in a clear and understandable manner, fostering effective communication within the team and with clients.

Engage in collaborative efforts within the security team and with other cross-functional teams to drive technical collaboration and enhance overall team expertise.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Network Security EngineeringSecurity Incident ResponseCustomer-facing supportCloud SecurityWindows PowerShellPythonMalware AnalysisWindows ServerEndpoint SecurityMacOS AdministrationFirewallsVPNsIntrusion DetectionAntivirus SoftwareDocumentation Skills

Required

5+ years of hands-on technical support experience in Network Security Engineering and/or Systems Engineering roles.

Bachelor's Degree in Computer Science, Information Technology (IT), or related field.

3+ years of customer-facing support experience, supporting external customers.

Substantial experience in Security Incident Response, including proficiency in SOC, Malware Analysis, threat analytics, Windows server, endpoint security, etc.

Cloud experience with a focus on AWS cloud provider, including cloud security, and networking.

Proficient in Windows PowerShell scripting and experience in Python, Java, or similar programming languages.

Experience in MacOS administration.

Strong understanding of firewalls, VPNs (IPSEC Tunnels), networking, intrusion detection/prevention systems, and antivirus software.

Proven customer service skills supporting external customers.

Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.

Excellent documentation skills and ability to translate complex technical processes into user-friendly guides.

This position requires candidates be located in PST in the United States.

Benefits

Unlimited vacation days, Sick Days, and 10 Paid Holidays

Robust benefits package includes medical, dental, vision (80-90% company paid), HSA with contribution, FSA, 401k with company match, company paid STD & LTD, company paid life & AD&D, pet insurance and Paytient.