CyberArk · 1 day ago

Security Support Engineer

Salt Lake City, UT

Full-time

Remote

Entry, Mid Level

$70K/yr - $104K/yr

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Cloud SecurityCyber Security

Growth Opportunities

No H1B

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Responsibilities

Technical support for customers purchasing and using Venafi products.

Comfortable with office hours and able to adjust occasionally for customer convenience.

Assist in the design of technical solutions for customers based on Venafi and partner products and technology.

Work closely with other field teams to ensure cohesive product and services solution.

Proactively communicate customer problems and record all customer interactions in our CRM system.

Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.

Establish and maintain effective working relationships with clients.

Work effectively with QA and development to troubleshoot and resolve complex product issues.

Ability to potentially travel for customer or company events.

Help create and deliver product training.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Troubleshooting experiencePublic Key Infrastructure (PKI)Authentication technologiesDatabase experienceWeb application technologyScriptingCodingKubernetesDockerAPIsCISSP certification