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Cherokee Federal · 2 days ago
Security Systems Engineer
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
3+ years exp
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Maximize your interview chancesGovernmentNon Profit
Hiring Manager
Roberto Aranda
Insider Connection @Cherokee Federal
Responsibilities
Troubleshoots and resolves technical issues (Tier 1 and 2) related to the Enterprise Physical Access Control Systems (EPACS).
Provides support in the less technical disciplines of IT, such as system operations, system configuration, system diagnosis and checkout, equipment installation, data entry and verification, media duplication, document control and software installation.
Participates and validates application content during system field and design document review and online operational checkouts.
Performs as a member of a team or as a Team Lead as required.
Provides resolution to EPACS Tier 2 non-Hirsch related issues as well as a significant portion of Tier 1 issues.
Assists customers via telephone, email, and on-site support to resolve technical issues related to physical access systems.
Fully documents all interactions, and follow procedures regarding contact handling, resolution, and escalation.
Provides consultative assistance for EPACS projects, including new installations or system replacements.
Troubleshoots a variety of EPACS equipment, including Hirsch and other equipment types.
The contractor shall comply with IRS mandatory annual Computer Security Awareness and UNAX briefing requirements and receive an initial orientation before being allowed access to IRS Information Systems.
Performs other job-related duties as assigned.
Qualification
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Required
Bachelor’s Degree or equivalent experience and 3 years’ experience operating and maintaining an enterprise class Physical Access Control System and one year working as a service desk assistor.
Hirsch certified with two plus years’ experience (Hirsch “IDENTIV” certification is required, but if all other factors are present, company will consider providing Hirsch training and certification).
Certifications such as CISCO Networking, Microsoft Operating System or Microsoft Database are highly desirable.
Must be able to obtain a Tier 4 Public Trust Clearance issued by the IRS once onboarded.
Proficiency in configuring Microsoft applications, operating systems, and databases or similar systems of network software products.
Excellent knowledge of networks, network management, and computer security practices, processes, and procedures.
Demonstrated ability to analyze security system devices and components from multiple vendors and must have prior experience in working in a technical assistance call center environment.
Demonstrated knowledge of installing, configuring, integrating, and testing hubs/concentrators, bridges, routers, servers, gateways, network switching devices, and/or multiplexed information systems and command and control systems.
Preferred
IDENTIV certification preferred, or the ability to obtain IDENTIV certification
Benefits
Medical
Dental
Vision
401K
Company
Cherokee Federal
Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Clint Bickett
Chief Operating Officer
Charity Mackenzie
Executive Staff Coordinator to VP of HR and CIO
Company data provided by crunchbase
