41 applicants

Company

Amazon · 3 hours ago

Seller Support Associate, Seller

Indiana, United States

Full-time

Remote

Entry Level

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Responsibilities

Respond to Seller Queries via Phone, Chat and Email

Handle queries from sellers across the world in their time zone

Follow available guidelines while handling contacts to ensure seller experience

Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.

Ensure Tools and resources are working before handling a contact

Follow guidelines while responding to seller queries

Highlight issues through available mechanisms

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluent in EnglishFluent in HindiTime-management skillsData interpretation

Required

Demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams outlined as per the process and as required to resolve Seller’s issues and questions.

Respond to Seller Queries via Phone, Chat and Email

Handle queries from sellers across the world in their time zone

Follow available guidelines while handling contacts to ensure seller experience

Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.

Fluency in these languages a must.

Ensure Tools and resources are working before handling a contact

Follow guidelines while responding to seller queries

Highlight issues through available mechanisms

Speak, write, and read fluently in English

Preferred

Should be graduate

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)