Fusable · 4 hours ago

SENIOR ACCOUNT MANAGER | Remote

Tuscaloosa, AL

Full-time

Remote

Mid, Senior Level

4+ years exp

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Responsibilities

Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account.

Be a subject matter expert on our business solutions and remain up to date on industry news and market challenges.

Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services.

Identify and promote upsell and cross-sell opportunities across Fusable brands.

Drive retention and expansion revenue through relationship and value-based promotion.

Develop and deliver strategic plans and executive reviews to achieve business goals, maximize ROI, and drive account health and success.

Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness.

Plan, prioritize, and self-direct with minimal supervision.

Monitor and maintain usage KPIs/client dashboards to monitor progress and success.

Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan.

Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders.

Reports to the VP, Head of Sales for Fusable’s Risk Intelligence division.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Relationship ManagementB2B ExperienceData AnalyticsQuantitative SkillsMS Office SuiteInsurTech ExperienceFinTech ExperienceSalesforce CRM

Required

4+ years relevant experience managing client relationships.

Demonstrable experience in B2B Client Relationship Management, with a proven track record in the business intelligence sector.

Comfort in a quantitative environment to communicate, coach and translate for clients.

Flair for account nurturing and client relationship management.

Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships.

Exceptional written, verbal and presentation skills required.

Ability to work well independently and in a team environment.

High attention to detail, ability to meet deadlines and respond to clients in a timely manner.

College degree in relevant business discipline or related sales or business development experience required.

Preferred

InsurTech and FinTech industry experience preferred but not required. Strong candidates outside of the industry are encouraged to apply.

Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred, working knowledge of Salesforce CRM software preferred.