177 applicants

Company

Original Job Post

Assurant · 2 days ago

Senior Account Manager

Full-time

Onsite

Senior Level

$62K/yr - $103K/yr

6+ years exp

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Responsibilities

Build and manage a portfolio of clients, nurturing long-term relationships.

Partner with internal cross-functional teams to understand customer goals and key performance metrics, focusing on ensuring operational excellence and strategic insight.

Aggregate and analyze data, develop data-driven recommendations, actions, and solutions, and monitor and manage through to completion.

Provide ongoing exceptional service and timely resolution.

Increase performance year-over-year within assigned clients by identifying performance deficiencies and areas of opportunity.

Monitor quality and service level agreement adherence by reviewing post-implementation performance results.

Balance client deliverables on multiple projects and internal obligations.

Act as the point of contact for assigned clients, addressing questions or concerns regarding operational standards.

Develop and execute market strategies for assigned customers and ensure continued customer satisfaction.

Analyze client performance monthly, strategize, and coordinate weekly calls.

Conduct business reviews, maintain service level agreements, and provide alternative recommendations for improvement.

Coordinate and prepare for client's vendor management team visits and audits.

Qualification

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Mortgage Loan ServicingProject ManagementRelationship BuildingGoal AchievementPrioritizationData AnalysisConsumer BehaviorsProduct KnowledgeProblem-SolvingDecision-MakingConflict ResolutionOrganizational Skills Build RapportCollaboration

Required

Bachelor’s degree or equivalent experience.

3 years of experience in the mortgage loan servicing business or at a financial institution.

6 years of experience managing projects, including the ability to prioritize work and meet deadlines for multiple projects.

Experience with building solid relationships with clients and strategies to achieve goals.

Preferred

Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks required.

Experienced with collecting, tracking, and analyzing large amounts of data.

Proven problem-solving skills.

Ability to build rapport and collaborate with others within the company and externally.

Understanding of consumer behaviors and industry trends.

Extensive, accurate product knowledge.