Coveo · 2 hours ago

Senior Account Manager

Boston, MA

Full-time

Remote

Senior Level, Lead/Staff

$120K/yr - $160K/yr

8+ years exp

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Responsibilities

Developing and executing against a comprehensive territory consisting of a portfolio of existing major customers, acting as the primary point of contact and owning the customer interface throughout the engagement.

Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.

Creating and maintaining effective and specific account plans to ensure an overall long-term strategy, aligned to customer business objectives. to ensure revenue target delivery and expected growth.

Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.

Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.

Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.

Meeting / exceeding quarterly revenue and goal targets.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AI solutionsAccount managementSales strategySoftware/SaaS salesC-Suite engagementPipeline management

Required

8+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS.

Experience selling innovative technologies and introducing new concepts to major accounts (AI, Big Data, Cloud, etc).

Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.

Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion.

Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts.

Skilled at building and managing a strong pipeline for your portfolio.

Expertise in identifying high-potential leads, nurturing relationships, and strategically advancing opportunities through the sales cycle within key accounts.

A natural, collaborative leader who thrives in growth-stage companies.