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Overview

Company

Original Job Post

CruxOCM · 2 days ago

Senior Account Manager

Tulsa, OK

Full-time

Onsite

Senior Level

7+ years exp

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Responsibilities

Accurately forecast quarterly and annual targets

Meet, or exceed, revenue targets

Plan and organize necessary sales activities from prospecting through to closing

Ensure sales documentation required to book revenue are obtained

Nurture, and upsell, existing accounts through trusted advisor solution-oriented selling

Identify key stakeholder(s), their objectives, and metrics

Apply commercial and analytical skills to identify market trends which enable the development of an in-depth understanding of customer needs.

Ability to map, and clearly articulate, their business challenges to Crux solutions

Provides insights, with executive presence, that uphold Crux’s technology solutions as unique in the market

Ensures customer value alignment prior to financial proposal provided

Skilled at communicating to a range of levels from end user to senior decision makers within customer base, aligning their business problems with our solutions

Able to navigate difficult customer conversations with objectivity and without bias

Understand customer motivations and behaviors applying appropriate Crux value-aligned tactics to customer relationship management.

Builds support/rapport with key stakeholders outside of meetings

Listens to understand, empathizes, and acts as customer advocate – acting from customer’s value and belief set in challenging existing internal processes/standards of customer focus

Embraces constructive tension in internal commercial conversations

Re-frames and advocates to get other internal stakeholders to understand/see things from the customer perspective

Develop and implement strategies/processes which improve customer experience

Develop & leverage a range of strategies to persuade customers. Anticipates objections and builds responses into arguments/approaches

Ability to craft proposals/agreements which assess and mitigate commercial and legal risks

A flexible self-starter that prioritizes and produces excellent results based on forecast and high level work descriptions with minimal guidance

Sufficient technical acumen to run commercial calls which necessitate describing qualitative value and understanding responses to the qualification questions

Qualification

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SalesCRMMS Productivity SuiteProblem-SolvingCommunicationSelf-Starter