Ritchie Bros. · 1 day ago
Senior Account Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Provide performance and industry insights and meet regularly with key business partners
The ability to build relationships and effectively communicate with external customers
Offer superior customer service while providing customer daily assistance with communication between IAA branches, title centers, and release centers
Support provider(s) with ad-hoc reporting requests and use data to support solutions and results
Monitor SLA compliance and work with operations and title teams to determine cause and appropriate action plan in instances where compliance is not met
Facilitate resolution of provider(s) complaints and work with necessary internal teams to address areas of concern. Find innovative solutions to solve for complex problems
Create and work with IAA data team to provide report framework on data request from provider(s) and IAA operations. Analyze, interpret, and communicate requests
Build and maintain strong business relationships with providers
Typical Business office work environment
Qualification
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Required
5+ years of business knowledge/experience developing partnerships with vendors and customers
Candidate must show a level of executive presence with key external partners
Candidate must show history of tactful and positive dealings with all levels of personnel within an organization, internal and external
Highly proficient in data analysis and data interpretation
Ability to present complex performance trending and insights in an engaging and effective manner
Strategic thinker, capable of creating complex business solutions, independently when needed
Exhibit leadership skills and capable of leading a team through projects and new product initiatives
Able to effectively influence internal and external stakeholders to favorable outcomes
Excellent oral presentation and written communication skills essential
Demonstrate great collaboration skills, with a willingness to work with cross-functional teams
Capable of multi-tasking, prioritizing, and adjusting schedules to meet multiple deadlines
Proficient in Microsoft suite of products
Professional office work environment/Typical Business office or home office work
Ability to travel approximately 25% for work purposes
Preferred
Candidate would ideally have experience with data analysis and visualization
worked or have prior client/vendor experience and/or an insurance background
Company
Ritchie Bros.
Established in 1958, Ritchie Bros.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Starboard Value
2023-01-23Post Ipo Equity· $500M
1998-03-10IPO
Leadership Team
Ravi Saligram
Chief Executive Officer
Sharon Driscoll
Chief Financial Officer
Recent News
2023-08-18
2023-07-11
Company data provided by crunchbase
