Cloud Software Group · 1 day ago
Senior Account Technology Strategist
United States
Full-time
Remote
Mid, Senior Level
$116K/yr - $145K/yr
4+ years exp
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Responsibilities
Develop partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers.
Fully integrate with customers, maintaining essential relationships through regular and consistent communication.
Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals.
Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors.
Assist with overcoming technical and competitive objections, accelerating the technical evaluation component of the sales cycle.
Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn.
Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and other internal stakeholders.
Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change.
Coordinate complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process.
Manage various customer concerns, from licensing to support issues, and coordinate with internal teams and consultants to ensure seamless service and resolution.
Conduct regular case reviews, address potential problems identified with trending analysis, and consistently engage with customers to ensure their environments are running optimally.
Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership.
Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindshare.
Present and communicate effectively to multiple customers and prospects.
Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set.
Maintain a solid understanding of competitive technologies and how to position to “win.”
Qualification
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Required
Understanding of CSG’s competitive domain and technologies.
Broad understanding of DaaS / VDI, Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, Data Analytics.
Passion for technology and innovation.
Strong understanding of business processes and their implementation into enterprise applications.
Ability to quickly grasp and distinctly explain technological and business concepts.
Ability to work mostly independently under limited supervision.
Prioritizes and manages many diverse tasks, objectives, and risks.
Excellent oral and written communications skills, as well as excellent presentation skills.
Bachelor’s degree or equivalent experience required.
4+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology.
Ability to travel.
Preferred
Citrix Certified Expert Virtualization (CCE-V)
Citrix Certified Professional – Virtualization
Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC)
Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA)
Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)
Microsoft Certified Azure Administrator
Azure Solutions Architect
AWS Certified Cloud Practitioner
Google Associate Cloud Engineer
Updated Security Certifications
Benefits
Healthcare
Life insurance and disability benefits
401(k) plan and company match
Company
Cloud Software Group
Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.
10001+ employees
H1B Sponsorship
Cloud Software Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (114)
2022 (14)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Thomas Berquist
Chief Financial Officer
Matt Quinn
General Manager, TIBCO
Recent News
2024-11-26
Company data provided by crunchbase
