InteLogix · 2 days ago

Senior Accounts Receivable & Collections Specialist

United States

Full-time

Remote

Senior Level

1+ years exp

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Business Consulting and Services

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Insider Connection @InteLogix

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Respond to external and internal customer inquiries via phone and email in fast-paced, highly complex environment

Independently pursue overdue invoices through phone calls, emails or portals

Reconcile intricate accounts independently and assist in resolving customer disputes promptly by liaising with various departments within the company concerning invoices, billings, or cash applications

Possess advanced organizational, technical, and communication skills to effectively prioritize and resolve customer issues and facilitate payments

Perform daily, monthly, month-end account reconciliations using spreadsheets, specifically the daily cash log

Apply payments to customer accounts received via credit cards, collaborating with a centralized cash application team

Review and process customer refunds for duplicate payments, over-payments, and payments made to incorrect company entities

Generate weekly aging reports and prioritize accounts based on overdue status

Review accounts for credit releases and negotiate payment plans

Provide training to new team members on daily tasks

All other duties/tasks as assigned

Qualification

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Collections ExperienceCustomer Service ExperienceInformation InterpretationProblem-Solving CommunicationSuperb Attendance

Required

Must be 18 years of age or older

High School Diploma or equivalent required

Minimum of 6 months collections experience or 1 year of customer service experience is preferred

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Ability to interpret constant flow of information

Excellent communication skills, both, written and oral

Superb attendance, so you can be there when our customers need us