CVS Health · 22 hours ago

Senior Analyst, Project Management - Remote

Topeka, KS

Full-time

Remote

Mid, Senior Level

$47K/yr - $92K/yr

3+ years exp

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Responsibilities

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients.

Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Qualification

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