NewtekOne (NASDAQ: NEWT) · 2 days ago

Senior Analyst - Fiserv Operations & IT Support

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $100K/yr

3+ years exp

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Financial Services

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Responsibilities

Monitor System Performance: Oversee the daily operation of Fiserv systems, ensuring high availability, performance, and reliability.

Incident Management: Respond to and resolve technical issues related to Fiserv, Unisys, and Windows VM environments, minimizing downtime and service disruption.

Operational Support: Provide day-to-day support to the operations team, troubleshooting and resolving technical problems as they arise. This includes the import / export of data between Premier and 3rd party solutions. Will be the user access control person, but business leaders will retain approval.

Issue Remediation: Analyze and remediate any system issues or inefficiencies, implementing fixes to prevent recurrence and improve system stability.

Process Improvement: Identify opportunities for operational improvements, recommending and implementing changes to enhance efficiency and system performance.

Documentation: Maintain detailed documentation of system configurations, issues encountered, and resolutions, ensuring knowledge sharing and continuity.

System Administration: Perform routine maintenance, updates, and configurations on Fiserv systems, ensuring they are optimized and secure.

Technical Collaboration: Work closely with business leaders and IT teams to support system upgrades, migrations, and other technical projects, ensuring minimal disruption to operations.

Compliance and Security: Ensure that all systems are compliant with regulatory requirements and internal security policies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fiserv systemsUnisys platformsWindows VMSystem administrationCertifications in FiservCertifications in Unisys

Required

Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum of 3-5 years of experience in banking systems and/or operations, with a focus on Fiserv core banking systems (Premier, Director, Payment Exchange, PIM, Statement Advantage, Positive Pay (ACH and Check) from Alkami, OpCon From SMA Technologies)

Proficiency in Fiserv system administration, Unisys platforms, with strong troubleshooting skills.

Strong focus on accuracy, reliability, and compliance, with a commitment to maintaining high operational standards.

Excellent analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.