Intellyk Inc. · 3 days ago

Senior Application Analyst

United States

Contract

Remote

Senior Level

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Information ServicesInformation Technology

Hiring Manager

Rohit Singh

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Responsibilities

Responsible for the implementation and go-live support of Willow Inventory for Hospital, including other Inventory optimizations.

Install new applications, new components and upgrade existing applications.

Configure application settings and validate configurations performed by Application Analysts.

Define go-live and rollout support schedule.

Assist in the coordination of field support activities including go-live and rollout support activities.

Support users on new applications, modules and functionality.

Oversee analysis of necessary application modifications and work with appropriate MIT associates or vendors to coordinate modifications.

Provide advanced application troubleshooting support for applications.

Resolve critical issues independently as necessary.

Interpret end user requirements to help determine optimal solution and to identify potential issues related to user requests.

Evaluate the operational workflow that is applied to the system.

Create test plans and test new systems, version upgrades, and any system modifications.

Document all outcomes of testing.

Design database queries and create reports.

Proactively monitor applications to recommend improvements and ways to increase efficiency.

Participate in the maintenance of training materials and disseminate materials to users.

Provide timely, effective, and professional customer support on a 24x7 rotating basis.

Work with the help desk and support personnel on escalated issues to identify problems and resolve them.

Triage network, hardware, or workstation issues as required.

Coordinate vendor activities and manage vendor communications needed for support, issue resolution and escalation. Provide assistance to Application Analysts and other team members as necessary.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic Willow Inventory certificationEpic Willow Inpatient certificationApplication implementationEpic integrationTestingSupport experienceHospital pharmacy operationsWholesaler integrationGeneral ledger integrationEpic Willow charging buildProject management skillsEnd user interactionDesktop skillsClinical knowledgeProgramming skillsPyxis ES platformDoseEdge compounding systemPharmDRPH degreeProblem solving abilities