158 applicants

Company

Solera Holdings, LLC. · 12 hours ago

Senior Application Services Engineer

United States

Full-time

Remote

Senior Level

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Responsibilities

Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.

Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, containers, databases, networking)

Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…)

Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kakfa, IBM-MQ)

Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic

Application performance tuning, outage troubleshooting / triage, short term / long-term fixes

Work closely with development/architecture replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers

Improve architectures by enhancing application architecture, and redundancy, across, legacy systems

Centralize logging in production environments using Graylog

Ensure design, infrastructure, processes, and operational documentation are up to date

Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results

Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.

Networking basic knowledge, (F5, HAproxy)

Ability to drive own bodies of work using Atlassian stack

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

L3 supportMiddlewareApplication performance tuningAutomation GitHubAutomation AnsibleWindowsLinuxCloud AWSCloud AzureCloud GCPMonitoring (NewRelic)InstallationConfigurationMonitoring experienceNetworking F5Networking HAproxyAtlassian stackSDLC understandingMessage broker technology

Required

Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, containers, databases, networking)

Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…)

Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kakfa, IBM-MQ)

Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic

Application performance tuning, outage troubleshooting / triage, short term / long-term fixes

Work closely with development/architecture replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers

Improve architectures by enhancing application architecture, and redundancy, across, legacy systems

Centralize logging in production environments using Graylog

Ensure design, infrastructure, processes, and operational documentation are up to date

Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results

Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.

Networking basic knowledge, (F5, HAproxy)

Ability to drive own bodies of work using Atlassian stack

Strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.

Strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance.

Capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience

Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) webservers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.

Experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.

Provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages.

Eager to contribute with contagious enthusiasm.

Help clarify chaos, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear-headed solutions.

Preferred

Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.

Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare