Senior Application Support Engineer @ Brightside | Jobright.ai
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Senior Application Support Engineer jobs in Arizona, United States
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Brightside · 2 days ago

Senior Application Support Engineer

positionArizona, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date6+ years exp

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Financial ServicesFinTech
Hiring Manager
Roberta Costello-Greenberg
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Responsibilities

Define scalable application & infrastructure monitoring frameworks / dashboards for production support to provide a performance view of the production environment
Implement a severity exception-based alerting with escalation for unattended alerts
Automate routine/repeated help channel queries to assist both Level 1 support and support for our Financial Assistants (FAs) that support the client in a self-service manner
Initially be the backup resource to conduct deep dive investigation for Level 1 tickets and payroll deduction processing, and over time, become the primary contact for Level 2 escalations
Document and train production support staff in solution implementation & maintenance
Be the conduit between our Financial Assistants/Level 1 and the engineering/QA teams to raise defects, explain, and assist in the prioritization of critical issues
Assist in providing workarounds for critical issues
Participate in root cause analysis for production incidents and be part of the Production Support rotation to serve our clients
Assist in production deployments, and participate in go-live discussions and customer implementations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical ExperienceAWSCloudformationGrafanaJenkinsNexusGitPythonRubyBashMySQLDynamo DBMongo DBProduction Support MonitoringProduction SupportDatabricksCognitoKinesisQualysQA functionalityRequirements GatheringIterative Delivery

Required

Technical experience working in an environment integrating disparate vendor systems/products to support business-critical functions
AWS/Cloudformation/Grafana: 2 years
Jenkins/Nexus/Git - 2 years
Python/Ruby/Bash - 2 year
MySQL, Dynamo DB, Mongo DB or equivalent - 2 year
Implementing a Production Support Monitoring Solution

Preferred

Production Support experience is a big plus
Databricks, Cognito, Kinesis, Qualys - all a plus
A deep understanding of the implementation with significant experience in QA functionality is a plus
Background in requirements gathering and delivery in an iterative manner

Company

Brightside

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Brightside is an employer-based financial health solution that combines personal assistants and an innovative partner platform.
dateFounded in 2017
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.gobrightside.com/

Funding

Current Stage
Growth Stage
Total Funding
$72.22M
Key Investors
Obvious VenturesPlug and Play InsurtechAndreessen Horowitz
2022-11-10Series B· $33M
2020-09-21Series Unknown· Undisclosed
2020-06-16Series A· $35.1M

Leadership Team

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Tom Spann
Co-founder and CEO
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Jacky Chiu
CTO & Co-Founder
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Company data provided by crunchbase
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