Ricoh USA, Inc. · 3 hours ago
Senior Architect, Technology Solutions
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Work with closely with Client Executives / account team and leveraging the RISE Methodology to facilitate PS opportunities within their assigned accounts
Support RCL based initiative: Major Account Proactive Support (MAPS)
Ascertain the customers' business related problems that would benefit from Ricoh technologies and solutions
Analyzes and documents customer technical requirements and designs solutions
Support Global initiative: Global Solution Technical Process (GSTP) for international deals
Designs solutions to be utilized in client's environments
Adheres to Ricoh's Services Engagement Model throughout the opportunity lifecycle
Responsible for maximizing profitability on assigned solution projects
Provides sales support with customized technical demonstrations, as needed
Requires extensive Enterprise level knowledge of Networking, Databases, Security and Document Process
Acts as a subject matter expert with Ricoh hardware and software integration to provide a total over solution to our larger complex customers with key offerings including Ricoh and 3rd party solutions
Acts as the subject matter expert on new Ricoh offerings including RIDS, RMaaS, PPaaS, Ricoh Analytics, Service Desk, IWB, File Analysis, Communication Services (CS)
Has a strong business acumen and presentation skills to represent Ricoh strengths as a business partner
Provides solution designs and accurate estimates of labor required to implement solutions
Provides input to Ricoh Sales teams on the development of Statements of Work for solutions
Participates in Solution Feasibility Reviews to present technical validation of solution design
From time to time will be required to install solutions in customer environments
Utilize sophisticated diagnostic tools in the assessment of client environments prior to solution implementation
Interface with customer information technology organizations to understand current technology environment
Maintain their technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function
Partners with the ESi Implementation team to understand design impact on project implementation and customer satisfaction
At the direction of Management, assists local sales and leadership in providing direction for account strategies relative to the leveraging and positioning of Ricoh's portfolio of solutions
Performs daily administration of Services system of record
Performs other duties as assigned
Qualification
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Required
College degree (computer science, information systems, engineering) or equivalent experience in a related field required
Minimum of 10 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience
Proficiency in MS Office Suite and Visio required
Advanced working knowledge of a defined set of Ricoh and 3rd party products and associated environments
Requires proficiency in document process analysis · current and future state
Ability to analyze data from multiple sources to identify issues and propose solutions
Strong technical writing, communication and presentation skills
Ability to be an agile learner (learning on the fly)
Working knowledge of computer operating systems, servers and network environments
Interpersonal, time management and organizational skills
Preferred
IT certifications preferred
Company
Ricoh USA, Inc.
There’s no such thing as too much information. We bring people, processes, and technology together to turn TMI into powerful results.
10,001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (10)
2021 (18)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
George Gowen
Senior Vice President, General Counsel & Secretary
Recent News
2024-06-05
Triad Business Journal
2024-06-04
Company data provided by crunchbase
