Be an early applicantLess than 25 applicants

Company

Oracle · 20 hours ago

Senior Big Data Support Engineer

United States

Full-time

Remote

Senior Level

$21.59/hr - $60.63/hr

5+ years exp

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Data GovernanceData Management

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

Contributing to Knowledge Management content creation and maintenance

Working with development on product improvement programs (testing, SRP, BETA programs etc) as required

Operating within Oracle business processes and procedures

Respond and resolve customer issues within Key Performance Indicator targets

Maintaining product expertise within the team

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Big Data Appliance (BDA)Oracle Cloud Infrastructure (OCI)Cloudera distribution for Hadoop (CDH)Linux OSHDFSYARNSparkHiveSqoopOozieOracle Analytics productsMulti-tier ArchitectureComputer NetworkingSystems TechnologiesDatabase TechnologiesCustomer FocusTeam Working

Required

U.S. Citizenship is required.

Bachelor’s degree in computer science, Engineering or related technical field

5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie etc.

Excellent verbal and written skills in English

Minimum technical skills: Troubleshoot highly complex technical issues related to the Big Data Appliance and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie etc.

Good hands-on experience in Linux Systems, Cloudera Hadoop architecture, administration and troubleshooting skills with good knowledge of different technology products/services/processes.

Responsible for resolving complex issues for BDA (Big Data Appliance) customers.

Experience In Multi-tier Architecture Environment Required.

Fundamental understanding of computer networking, systems, and database technologies.

Desire to learn, or expand knowledge, about Oracle database and associated products

Customer focus

Structured Problem Recognition and Resolution

Experience of contributing to a shared knowledge base

Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations.

Communication

Planning and organizing

Working globally

Quality

Team Working

Results oriented

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance