Lob · 23 hours ago

Senior Billing Analyst

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $126K/yr

3+ years exp

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Responsibilities

Collaborate with Product, Billing and 3rd Party Vendor to support the integration and testing of a new billing system, ensuring accuracy in financial reporting

Develop and execute test plans and scenarios to validate system functionality, data integrity, and reporting accuracy.

Monitor and verify data migration activities, ensuring accuracy and consistency in customer records, invoicing, and transactional data.

Identify and document issues or discrepancies during testing and work with technical teams to ensure timely resolution.

Oversee the invoicing process, particularly during high-volume periods, coordinating with other departments to identify and resolve discrepancies quickly and effectively.

Act as a subject matter expert for the home-grown billing system, driving workflow optimizations and supporting phases of system conversion.

Design and maintain SQL queries to extract and import data from internal databases as part of billing operations and reporting procedures.

Work directly with internal and external stakeholders to provide timely and accurate responses to billing-related inquiries through the ticketing system.

Offer support and guidance to junior billing operations team members, helping resolve complex or escalated issues in invoicing and cash application.

Deliver excellent customer service to stakeholders, providing accurate information on billing, collections, and accounts receivable.

Assist in accounts receivable collections and credit monitoring to minimize outstanding balances and manage risk.

Support external audit deliverables, ensuring accurate documentation and adherence to internal controls and compliance standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Billing System IntegrationSQLAccounts ReceivableCPACPA-eligibleNetSuiteExcelGoogle Sheets