WM · 3 days ago

Senior Business Analyst - Ecommerce

United States

Full-time

Remote

Senior Level

$103K/yr - $154K/yr

8+ years exp

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Responsibilities

Drive sales growth by developing and prioritizing features that enhance the customer experience, improve conversion rates, and increase overall revenue.

Collaborate closely with business partners, product owners and UX team to make and drive/execute recommendations.

Contribute expertise in particular business processes and formulate systems/process scope and objectives relative to the organization's business plan and user requirements, process flow definitions, business process mapping, and functional specifications.

Ensure the development of complex design solutions, enhancements to existing capabilities to meet business requirements and objectives.

Work with Salesforce, including customization, configuration, and integration with other systems.

Manage and Analyze CRM data within Salesforce to support business decisions and optimize customer interactions.

Design and implement workflow rules, process builders, and automation within Salesforce B2B Commerce (formerly CloudCraze) to streamline business processes.

Develop Custom Solutions to extend Salesforce capabilities using Apex Programming and Visualforce.

Integrate Salesforce with third-party applications and services using APIs and middleware tools.

Use Agile frameworks and tools for managing and tracking development progress.

Manage a technical product backlog, including prioritization of technical debt, refactoring needs, and feature enhancements.

Develop and maintain a technical product roadmap that aligns with both business objectives and technical evolution.

Work closely with technical stakeholders, such as developers, QA engineers, and DevOps, to gather requirements, address technical constraints, and communicate progress.

Define and Track technical performance metrics (e.g., system reliability, performance benchmarks) to drive continuous improvement and optimization.

Collaborate with the sales team to identify opportunities for revenue growth through eCommerce waste & recycling solutions, providing insights and support to drive sales initiatives, nurture client relationships, and meet sales targets.

Qualification

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SalesforceScrumDigital marketingSystems developmentQA testingBusiness analysisProject managementAgile methodologiesDigital sales growthWaste industry knowledgeComplianceMicrosoft OfficeJIRAPowerBILogRocketLucidChartProblem-solvingHard-workingTrainingCommunicationCross-functional collaborationDetail-oriented