Ness Digital Engineering ยท 12 hours ago
Senior Business Analyst - telecom, ServiceNow
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Analyze existing processes to identify inefficiencies and areas for improvement, ensuring alignment with business objectives;
Design and document workflows that optimize operational effectiveness, using tools such as Flow Designer or similar platforms;
Collaborate with stakeholders to map out as-is and to-be processes, ensuring clarity and alignment across teams;
Act as a "tree shaker" to uncover root causes of inefficiencies and challenge existing assumptions to drive innovation.
Lead efforts in data cleanup, ensuring accuracy and consistency across datasets and systems;
Support data migration activities during system transitions, including M&A integrations;
Work closely with technical teams to define data requirements, mapping rules, and validation processes;
Collaborate with stakeholders to ensure data integrity and usability post-migration.
Serve as the liaison between business and technical teams to ensure project goals are met and workflows are effectively implemented;
Ask insightful questions to elicit business requirements, ensuring that proposed solutions meet stakeholder needs;
Prepare and present documentation, including process diagrams, data mapping documents, and status updates, to project stakeholders;
Build strong relationships across departments to facilitate communication and alignment on goals.
Play a key role in integration projects related to mergers and acquisitions, ensuring seamless process and data transitions;
Work with cross-functional teams to align workflows, clean and migrate data, and optimize operations for newly integrated systems.
Identify opportunities for ongoing process enhancements and recommend solutions that improve efficiency, reduce costs, or enhance quality;
Drive a culture of questioning and continuous learning to challenge the status quo and foster innovation within the organization.
Qualification
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Required
5+ years of experience as a Business Analyst or in a similar role, focusing on process optimization, workflow design, or data projects.
Hands-on experience with data cleanup, migration, and validation processes.
Proven ability to analyze complex systems and translate business requirements into actionable workflows.
Strong understanding of process mapping tools and techniques (e.g., Flow Designer, Visio, or similar).
Experience supporting large-scale projects, particularly those involving system transitions or M&A migrations.
Background in telecommunications or experience working in data-intensive environments.
Familiarity with tools and methodologies for process and data analysis, such as SQL, Excel, or Tableau.
Knowledge of M&A-related challenges, including integration of workflows and data.
Process Specialist: Expertise in analyzing and redesigning workflows to optimize performance.
"Tree Shaker": Ability to question assumptions and uncover hidden inefficiencies.
Workflow Master: Proficiency in designing seamless workflows across systems and teams.
Question Asker: Strong communication and elicitation skills to drive clarity and uncover requirements.
Data Savvy: Understanding of data management principles, with hands-on experience in data projects, cleanup, and migration.
Adaptable: Comfortable working in dynamic, fast-paced environments with evolving priorities.
Strong problem-solving and analytical abilities, with a focus on delivering practical solutions.
Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders.
Detail-oriented mindset with the ability to manage multiple tasks and meet deadlines.
Team-oriented attitude with the ability to foster collaboration and alignment across departments.
Preferred
Telecom experience is a plus but not required.
Company
Ness Digital Engineering
Digital Engineering provides information technology and business planning services in North America, Latin America and Europe.
1001-5000 employees
H1B Sponsorship
Ness Digital Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (71)
2021 (82)
2020 (171)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-10-27Acquired
2004-09-29IPO
Leadership Team
Ranjit Tinaikar
Chief Executive Officer
Shabtai Koren
Chief Executive Officer
Recent News
Company data provided by crunchbase
