Ryan Specialty · 2 days ago

Senior Business Process Analyst

Chicago, IL

Full-time

Hybrid

Senior Level

$74K/yr - $97K/yr

6+ years exp

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Financial ServicesInsurance

Comp. & Benefits

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Responsibilities

Build relationships with key business stakeholders, staying current on their needs, challenges, and strategies. Identify opportunities to streamline, optimize, and align processes, services, and features with best practices, customer needs, and strategic objectives, as well as develop execution strategies, ensuring long-term business goals are met.

Produce and maintain detailed documentation related to projects, solutions, and processes. Project documentation may include use cases, business requirements, project scope, cost-benefit analysis, project proposals, project plans, checklists, etc.

Develop and execute a project communication plan for updates, facilitating meetings, working sessions, and presentations. Communications should be tailored for diverse audiences.

Gather, synthesize, and analyze complex data to recognize trends and extract insights across the business to support your own informed decisions or to assist other team members and leadership in making sound decisions.

Coordinate user acceptance testing, developing UAT plans and testing strategies, when necessary, to ensure solutions meet current business needs, with a focus on future scalability.

Demonstrate up-to-date expertise in relevant software, solutions, and business processes to define requirements, provide recommendations, develop action plans, and provide advice and guidance. Adapt to competing demands, organizational changes, and new responsibilities.

Participate in agile team sprint planning, daily standups, and retrospectives as needed while often participating in multiple projects of varying sizes with competing priorities as required.

Provide leadership to team members and peers by collaborating, articulating ideas and viewpoints, identifying and initiating projects, managing resources, and holding self and team accountable for results.

Lead or participate in multiple, complex projects, meeting with the project team regularly to monitor project milestones and results, identify blockers or risks that may impact project progress, coordinate actions and resolve conflict with the project manager, and escalate when necessary to the appropriate stakeholder and management channels.

Identify ways to increase adoption and user satisfaction, ultimately improving the customer experience.

Qualification

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Business ProcessSystem AdministrationOperationsBrokerageInsurance IndustryProject ManagementProcess VisualizationAgency ManagementAccounting SoftwarePriority ManagementRelationship BuildingTestingIssue ResolutionProblem-SolvingAdaptabilityCommunicationCollaboration