Liberty Mutual Insurance · 4 hours ago

Senior Claims Representative

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.

Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.

Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.

Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.

Determines and negotiates settlement amount for damages claimed within assigned authority limits.

Writes simple to moderately complex property damage estimates or review auto damage estimates.

Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.

Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.

Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Qualification

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Claims handlingLicensing (multiple states)