Matrix Medical Network · 2 days ago

Senior Client Success Director

United States

Full-time

Remote

Senior Level, Lead/Staff

$122K/yr - $183K/yr

7+ years exp

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Responsibilities

Implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth.

Establishes and maintains strong client relationships through regular contact, including both face-to-face and virtual meetings, telephone, and email communication.

Identifies and pursues opportunities for Matrix to deliver additional value to clients through service area expansion or service offering expansion.

Develops and sets business objectives and targets based on client expectations.

Establishes strategic and operational metrics and monitoring processes that reflect the status and health of client programs and relationships.

Leads cross-functional efforts to develop targeted action plans to resolve issues and maintain client satisfaction.

Leads interactions with the most strategic accounts and fosters relationships at all levels of both organizations including executive-level interactions.

Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business DevelopmentCustomer Relationship Management (CRM)Healthcare Industry ExperienceKey Account ManagementStrategic PlanningOrganizational Goal SettingRelationship Development