Agero, Inc. · 11 hours ago

Senior Client Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients

Responsibility for the financial performance, health and oversight of the assigned client base, including the ability to understand key financial drivers and influences

Evaluate strategies and opportunities through market sizing, revenue and profit potential, competitive set, strategic nature, product requirements, permission to sell and overall GTM strategy

Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership

Deliver and inform internal and external stakeholders when it comes to key performance indicators, including identifying key insights and trends, while ensuring service agreement commitments. Assemble the right cross-functional teams, when required, to address any needs or resolve issues the clients may have

Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks

Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes

Develop and prepare client meeting agendas, content, lead presentations, quarterly and annual reviews and direct participation of others on the team

Demonstrate critical thinking skills in managing complex customer issues from inception to resolution

Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing, Legal, Product and Service Delivery

Qualification

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Enterprise Account ManagementAuto Physical Damage ClaimsCRM SoftwareGoogle SuiteBusiness Intelligence ToolsTeamwork Mentality

Required

5+ years of previous experience in a hands-on role (pre-sales, professional services, business development, enterprise account management) working with Enterprise Customers (Fortune 100)

Advanced knowledge of the auto physical damage (APD) claim process, systems/technology, and key stakeholders

Proven track record of moving partners through funnel delivering results with significant contributions to profitability

Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly Google suite of services), and Business Intelligence tools (Sigma)

Teamwork mentality and willingness to learn and grow (experience in a virtual environment)

Analytical confident with gathering, synthesizing and delivering analysis and insights around program performance

Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail and strong partner relationships

BA/BS Degree or equivalent experience