LINQ ยท 8 hours ago
Senior Client Success Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years exp
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Responsibilities
Develop and maintain strong relationships with assigned clients, serving as their primary point of contact. Understand their business objectives, and proactively address their needs to ensure overall satisfaction and success.
Create and execute strategic account plans to enhance client retention, expand opportunities, and achieve positive business outcomes.
Support clients in adopting and optimizing payment solutions, ensuring they are leveraging all available features to meet their needs effectively.
Drive product enablement by offering proactive recommendations, facilitating training sessions, and providing resources to ensure clients fully understand and utilize our products.
Oversee and coordinate the delivery of services, ensuring that all client engagements are handled efficiently and meet or exceed client expectations.
Identify and pursue upsell opportunities by showcasing the value of additional products and services. Work closely with clients to understand their evolving needs and offer relevant solutions.
Manage and communicate during incident resolutions, ensuring clients are kept informed and that issues are addressed promptly and effectively.
Handle escalation communications with professionalism and urgency, resolving complex issues and ensuring a seamless client experience.
Document and analyze client churn or post-mortem cases to identify trends, learnings, and opportunities for improvement.
Conduct regular check-ins with clients to review their progress, gather feedback, and identify areas for improvement. Schedule and facilitate Quarterly Business Reviews (QBRs) as needed.
Act as an advocate for the client within the company, ensuring their feedback is effectively communicated and acted upon.
Work closely with sales, product, and support teams to address client needs, gather feedback, and drive product enhancements.
Monitor client usage and performance metrics, proactively addressing any issues or concerns to ensure a positive client experience.
Qualification
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Required
Bachelor's Degree or equivalent experience
3-5 years of experience in a client-facing role, preferably in account management or customer success.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Proven track record of managing client relationships and driving customer satisfaction.
Demonstrable self-starter, curious, and solution focused
Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success.
Experience working in a fast-paced environment with the ability to adapt to changing priorities.
Expert level time management & prioritization skills
Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work
Must be able to travel 20-25%
Preferred
K12 Experience Preferred, but not required
Benefits
One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
Company Bonus Plan or Target Sales Commission Plan
Flexible Open Paid Time Off Plan
Paid Parental Leave Policy
10 paid holidays
16 hours of paid volunteer time
Blue Cross Blue Shield benefit network (medical/dental/vision)
Low-deductible PPO option or HDHP option with employer contributed HSA
Dental with child orthodontia
100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
Health and wellness benefits including gym and Headspace reimbursement
Professional development opportunities
Company
LINQ
Linq is an administrative software service provider for K-12 schools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Welsh Carson Anderson & StoweBanneker Partners
2022-01-12Private Equity
2019-08-09Debt Financing
2018-02-01Private Equity
Leadership Team
Krista Endsley
Chief Executive Officer | PE Leader | Executive
Michael Boch
CFO
Recent News
2024-10-16
2024-06-05
Company data provided by crunchbase
