Lytx, Inc. · 2 days ago

Senior Client Success Manager

United States

Full-time

Hybrid

Senior Level

$90K/yr - $113K/yr

5+ years exp

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Responsibilities

Develop and implement a customized Program Management Plan to meet Clients’ safety program objectives

Build positive relationships resulting in high levels of client engagement with assigned accounts

Design and configure the platform to meet the unique needs of the client and ensure it helps to solve their problems

Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, mentor techniques and more

Partner with cross-functional teams to ensure smooth execution of installations, training and customer support

Present data analytics highlighting program performance and financial metrics to executive level clients

Partner with Key Account Team on expansion opportunities and renewal efforts

Assist in managing or leading special projects as needed

Perform other duties as assigned

Qualification

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Client Success ManagementKey Performance MetricsTechnical AcumenComplex Projects ManagementManaged ServicesTrucking IndustryFleet IndustryProblem-SolvingCustomer FocusCommunicationAdaptabilityProject Management