45 applicantsPosted by Agency

Company

CDW · 1 day ago

Senior Client Success Specialist - Azure - Digital Velocity

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Cultivate trusted advisor relationships with assigned enterprise-level clients, understanding their business objectives, challenges, and strategic outlooks.

Serve as the main point of contact for multiple clients, addressing their needs, inquiries, and concerns promptly and effectively.

Maintain comprehensive knowledge of CDW's cloud-managed and managed application services offerings and solutions.

Proactively develop client case studies, obtain references, and gather client satisfaction feedback related to CDW services.

Manage the overall relationship with a dedicated portfolio of clients, driving adoption, retention, and expansion of CDW services.

Stay abreast of industry trends, market dynamics, and competitive landscape to provide strategic guidance to clients.

Analyze client data to enhance the client experience and drive ROI.

Collaborate with client executives and stakeholders to track and measure the impact of CDW solutions.

Advocate for client needs within the organization, collaborating with internal teams to drive product enhancements and service optimizations.

Monitor and report achievement of critical performance indicators internally and externally to clients' sponsors and executives.

Establish regular cadence with clients to review progress, success, and concerns.

Act as CDW's liaison for technical inquiries, surveys, issues, and escalations, coordinating with internal teams for prompt resolution.

Identify and pursue opportunities for expansion through upselling and cross-selling additional services based on client needs.

Collaborate with clients to align Managed Services offerings with their evolving needs.

Drive client renewals for long-term contract renewals, maximizing revenue through strategic positioning of additional solutions.

Lead areas for service improvement and collaborate with teams to implement necessary changes.

Conduct confident conversations and presentations for both external clients and internal executive stakeholders.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Relationship ManagementIT Services Sales CycleManaged ServicesPublic Cloud KnowledgeAWS CertificationAzure CertificationGCP CertificationITIL CertificationPMP CertificationMicrosoft Office SuiteServiceNowSalesforce

Required

Bachelor's Degree in IT, Business, Sales, Communication, or Marketing, or equivalent experience

5+ years of experience in IT, relationship management, project management, or account management with a track record of client advocacy and engagement

Prior experience in client success or equivalent history of driving client satisfaction, adoption, expansion, retention, and renewals

Exceptional verbal, written, social, presentation, and interpersonal skills

Strong teammate and leader with the ability to work independently as a self-starter

Strong understanding of IT services sales cycle and go-to-market mechanisms

Demonstrable experience in training and mentoring others

High degree of organization with solid attention to detail

Proven ability to create and maintain positive working relationships

General knowledge of applications management processes and methodologies

Strong analytical skills with a proactive approach to problem-solving

Continuous learning mindset with adaptability to market and industry changes

Proactive and self-motivated with a results-oriented mindset

Strong understanding of financial acumen