WorkWave · 2 days ago

Senior Client Success Specialist

United States

Full-time

Remote

Senior Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Enterprise Resource Planning (ERP)Enterprise Software

Insider Connection @WorkWave

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

At the highest level, you’ll be responsible for the overall marketing strategy and retention of our mid-market clients in the home service industry.

Act as the main point of contact for our clients - leading meetings, presentations, and difficult conversations.

Maintain all retention efforts for your specific clients: managing risk accounts, performance improvement plans, account management tactics, etc

Identify and implement client opportunities when it comes to additional products and services provided by WorkWave

Coordinate and execute client requests within scope

Work collaboratively with digital marketing team members to employ the best marketing strategies for clients to obtain a high level of performance relative to their package level and spend

Work collaboratively with project coordinators to ensure tasks are being executed fully and on time

Work collaboratively across all teams at WorkWave to ensure the client's experience is as streamlined as possible

Manage expectations and maintain open lines of communication with our small business clients to improve satisfaction and retention.

You’ll be responsible for positively contributing to our company culture! Our culture is what feeds our success, and we’re looking for those that are team players.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient CommunicationProject ManagementOrganizationalTime ManagementProblem-SolvingTeamworkCommunicationAccountabilityMotivationDigital MarketingGoogle AnalyticsClient-Facing

Required

BS/BA Degree, Business Admin and/or Marketing concentration preferred

3-5 years of full-time professional experience in an account strategist, project management, or customer service/client-facing role preferably within a marketing agency

Excellent organizational and time management skills are required

Foundational knowledge of core account management and client communication tactics

Experience prioritizing and juggling several projects at once in a fast-paced environment

Experience working in a collaborative, productive team setting

Strong verbal and written communication skills and willingness to have difficult conversations when necessary

Exemplary personal accountability and motivation