Coretelligent · 17 hours ago

Senior Client Support Engineer

United States

Full-time

Remote

Mid, Senior Level

$106K/yr - $120K/yr

5+ years exp

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Cloud Data ServicesIT Infrastructure

Comp. & Benefits

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Responsibilities

Utilize strong working knowledge of network services, including troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity

Perform account management in Azure AD, Exchange, and other platforms, including creation, removal, changes, password resets, and bulk operations

Maintain a reliable update deployment scheme using WSUS

Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity

Configure L2/L3 switches, optimize network traffic, and troubleshoot issues

Perform Wi-Fi connectivity troubleshooting

Working knowledge and experience with VMWare to create and edit VMs, deploy templates, configure hosts with local storage, perform VM edits, and troubleshooting

Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage

Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues

Troubleshoot mail-flow and Exchange DAG replication

Communicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profiles, and applications

Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues

Perform Virus/Malware removal

Maintain consistent backup sets and resolve issues should they arise

Deploy new hardware using imaging technology

Update and maintain documentation

Effectively participate in on-call rotation resolving after-hours technical issues

Perform after-hours work as needed for on-site support and infrastructure/server maintenance

Serve as a point of escalation to level I and II engineers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

KaseyaServiceNowITGlueWindows desktop troubleshootingAzure ADMS ExchangeVMWareDHCPDNSVPNFirewallsL2/L3 switchesWi-Fi troubleshootingVirus/Malware removalPassionate about technology