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Company

Cayuse Holdings · 14 hours ago

Senior Computer User Support Specialist

Aurora, CO

Part-time

Remote

Senior Level

$15/hr - $30/hr

6+ years exp

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Finance

No H1B

Security Clearance Required

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Responsibilities

Provides technical assistance to computer users.

Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.

Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

Plans and leads major technology assignments.

Evaluates performance results and recommends major changes affecting short-term project growth and success.

Functions as a technical expert across multiple project assignments.

Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.

Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.

Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer User SupportIT Technical SupportLifecycle ReplacementMicrosoft Office SuiteCOMPTIA Security CertificationTime management skills

Required

Associate’s degree.

6 years of experience in Computer User Support.

Comprehensive knowledge of IT Technical Support.

Knowledge of Lifecycle Replacement of Equipment.

Public Trust Required.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Self-starter with the ability to learn new tasks and skills.

Strong organization and communications skills.

Ability to multitask and have practical time management skills.

Team Player.

Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.