187 applicants

Company

Salesloft · 2 days ago

Senior Consultant, Professional Services

United States

Full-time

Remote

Mid, Senior Level

$83K/yr - $125K/yr

3+ years exp

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Responsibilities

Establish a solid foundation that drives customers' future successes.

Provide process recommendations, Salesloft and Salesforce configurations, technical expertise, sales strategy, product adoption, proactive communication and mentoring of more junior consultants.

Help grow and mature the professional services organization while providing high-touch consultancy services to clients, focusing on driving product adoption, performance, and governance.

Attend Salesloft's New Hire Orientation, where you will learn our Salesloft story and understand what makes our "Lofters" unique.

Begin 1:1's with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities.

Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them.

Understand the implementation methodology for our onboarding and consulting offerings.

Begin shadowing of calls/meetings with more tenured team members to see our methodology in action.

Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product.

Take ownership of new customers' onboarding experience, from start to finish.

Advocate for customers and coordinate additional Salesloft resources to resolve technical and strategic challenges.

Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption).

Continue to focus on your OKRs.

Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin).

Collaborate with customers on their business outcomes and critical platform KPI's, Consult Customers on best-practices using our product, and engage Customer leaders and end users regularly to ensure we hit our shared KPI's.

Leverage customer feedback to help our Product and Engineering teams continually improve the product.

Participate in the interview, selection, hiring and on-boarding of new team members.

Continue to focus on your OKRs.

Be a revenue workflow thought leader to your customers.

Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin).

Continue to focus on your OKRs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceSalesforce administrationProject managementSales strategyDynamics experienceTime tracking experienceAutonomous work habitsMentoring

Required

Previous experience in a SaaS or similar technology company

3-7 years of experience in project management, implementation or consulting preferred. Additional experience in sales, customer success, or a revenue operations or sales operations role is optional.

2+ years of experience supporting Mid-Market to Enterprise-level customers

Experience implementing or administering Salesforce, Dynamics, or similar CRM capability

Demonstrated ability to manage scope, tactfully handle escalations, overcome customer objections, and assist others with those same skills

Experience in a billable/time-tracking environment

Exceptional levels of customer empathy. You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality

You are resourceful, scrappy and curious— go-getter who's tests, researches, and comfortable finding your way to an answer they don't yet know

Superb listening skills and the proven ability to dig deeper to uncover the customer's true objectives

Excellent verbal and written communication skills

Disciplined, flexible, and autonomous work habits; we don't micromanage

Preferred

3-7 years of experience in project management, implementation or consulting preferred.

Salesforce Administrator Certification and/or Salesloft experience preferred

Additional experience in sales, customer success, or a revenue operations or sales operations role is optional.

Benefits

Health Insurance

Career Development

Flexible Work Environment

Company

Salesloft

Glassdoor

3.9

Our industry-leading Revenue Orchestration Platform uses purpose-built AI to help teams prioritize and take action on what matters most.

Founded in 2011

Atlanta, Georgia, USA

501-1,000 employees

http://salesloft.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (2)

2022 (3)

2021 (4)

2020 (1)