Be an early applicantLess than 25 applicantsPosted by Agency

Company

New York Technology Partners · 15 hours ago

Senior Contact Center Developer

McLean, VA

Contract

Remote

Senior Level

$50/hr - $50/hr

7+ years exp

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ConsultingInformation Technology

H1B Sponsor Likely

Hiring Manager

Jay Doshit

Insider Connection @New York Technology Partners

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Responsibilities

Design, develop, and test complex self-service applications using Genesys Cloud and AWS.

Build and implement Genesys and AWS Lex bots for enhanced self-service functionality.

Develop and integrate chat functionality into web portals.

Design call routing and messaging solutions for improved user experiences.

Integrate with the evoBrix X Medicaid platform via REST and SOAP APIs.

Leverage AWS services (Lambda, API Gateway, S3, SNS) for scalable applications.

Develop backend systems using Java Spring Framework and maintain codebases in Git.

Implement CI/CD pipelines, and utilize tools like Maven, Jenkins, and SVN.

Troubleshoot existing applications, meeting SLAs and resolving issues promptly.

Track incidents, defects, and enhancements in Jira.

Organize design artifacts in SharePoint or Confluence.

Assist in system maintenance, project releases, and security updates.

Collaborate effectively with the Integration Lead/Manager to manage risks and updates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genesys CloudAWSJavaCI/CD pipelinesRelational databasesChatbot developmentContainerizationPythonNode.jsPostgresDynamoDBOracleMavenJenkinsGitSVNDockerKubernetesPHI/PII complianceHIPAA complianceDebuggingSecure application designCollaboration skills

Required

Bachelor's degree in Computer Science, IT, or related field

7+ years of experience with Genesys Cloud Platform and AWS (experience with other contact center systems like Amazon Connect or Avaya is a plus)

Strong expertise in backend systems for service-oriented architectures

Experience with relational databases: Postgres, DynamoDB, Oracle

Familiarity with CI/CD pipelines, build tools (Maven, Jenkins), and version control tools (Git/SVN)

Knowledge of chatbot and AI-driven products

Programming languages: Java (Python, Node.js is a plus)

AWS services (Lambda, API Gateway, S3, SNS)

Strong troubleshooting and debugging skills

Experience with secure application design and development practices

Detail-oriented, with the ability to manage multiple priorities

Strong collaboration and communication skills

Preferred

Experience with containerization (Docker, Kubernetes)

Experience in healthcare systems, PHI/PII, HIPAA compliance

Company

New York Technology Partners

New York Technology Partners is an information technology company that provides IT and engineering services.

Founded in 1999

Iselin, New Jersey, USA

201-500 employees

http://nytp.com

H1B Sponsorship

New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (51)

2022 (88)

2021 (83)

2020 (109)