Senior Contact Center Developer @ Zolon Tech Inc. | Jobright.ai
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Zolon Tech Inc. ยท 7 hours ago

Senior Contact Center Developer

positionUnited States
timeContract
remoteRemote
senioritySenior Level
money$50/hr - $50/hr
date7+ years exp
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Computer Software
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Growth Opportunities
Hiring Manager
Jani Basha
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Responsibilities

Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
Develop and integrate Chat functionality for web portals.
Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
Design call routing and messaging solutions for seamless user experiences.
Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
Utilize Java Spring Framework for backend development and maintain codebases using Git.
Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
Manage and track incidents, defects, and enhancements through Jira.
Maintain and organize design artifacts in SharePoint or Confluence.
Assist with project releases, maintenance, and security updates to ensure system reliability.
Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genesys CloudAWSJavaPythonNode.jsCI/CD pipelinesMavenJenkinsGitPostgresDynamoDBOracleChatbotsVoice assistantsDockerKubernetesHealthcare systemsPHI compliancePII complianceHIPAA compliance

Required

Bachelor's degree in computer science, Information Technology, or a related field.
7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
Strong expertise in backend systems for service-oriented architectures.
Experience with chatbots, voice assistants, or AI-driven products is a plus.
Experienced in Java and other programming languages like Python, Node.js is also a plus.
Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.
Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements.

Preferred

Experience in containerization using Docker or Kubernetes is a plus.

Company

Zolon Tech Inc.

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Zolon Tech, Inc.
dateFounded in 1998
location
Hyderabad, Andhra Pradesh, IND
people-size501-1000 employees
web-link
http://www.zolontech.com

Funding

Current Stage
Late Stage

Leadership Team

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Goutham Amarneni
President
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Company data provided by crunchbase
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Orion

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