CoreLogic · 3 hours ago

Senior CRM Consultant

United States

Full-time

Remote

Mid, Senior Level

$64K/yr - $75K/yr

4+ years exp

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Responsibilities

Identify existing clients who are not achieving CRM value

Develop and execute a re-engagement strategy that assist clients in improving their usage of CRM

Improve the average CRM engagement score to over 500

Ensures clients find the value in our software and provides exceptional service to clients over the phone, thought email and in person to help clients improve performance, accountability and results

Manages, coordinates and oversees all aspects of the re-engagement strategy by continuously motivating clients to complete training, adopt best practices and pursue the value that they purchased

Provides clients with information and materials, status reports, updates and other information in a timely manner

Demonstrate expertise in the knowledge of CoreLogic Protect’s products and Restoration industry practices when called upon as a subject matter expert

Contribute to special projects as required

Review CRM Audit performance of clients beyond their re-engagement

Ongoing client relationship development and client support

Aid Help Desk Representatives as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM expertiseCustomer service experienceSalesMarketing experienceRestoration industry experienceProblem analysisProject management