43 applicants

Company

Microsoft · 7 hours ago

Senior Customer Engineer

Redmond, WA

Full-time

Remote

Mid, Senior Level

$117K/yr - $229K/yr

4+ years exp

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Responsibilities

Engage with Azure developers and IT professionals in communities (e.g., Microsoft Q&A, Stack Overflow) to address technical questions, solve customer issues, and enhance Azure documentation.

Design and implement AI-based solutions using LLMs (e.g., GPT-3, GPT-4) to improve Azure documentation, including prompt engineering for content accuracy.

Use AI to analyze and refine Azure documentation, identifying outdated, unclear, or incomplete sections, and compare with competitor platforms to identify gaps.

Review user feedback, support tickets, and FAQs to identify common documentation issues, collaborating with SMEs to create high-quality, relevant content.

Work with Azure engineering, product, and documentation teams to integrate AI-generated content, ensuring technical accuracy and alignment with standards.

Maintain expertise in Azure Identity, Entra, Storage, Networking, and VMware, leveraging this knowledge to improve documentation quality and customer satisfaction.

Develop tools to analyze community data, enhance internal processes, and advocate for customer needs by identifying improvement areas and driving actionable changes.

Embody our Culture and Values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

C#C++JavaAzure servicesAzure Machine LearningAI servicesCLIPowerShellVisual StudioNETJSON templatesLarge Language ModelsTechnical documentationCustomer facing experienceEnterprise customer solutionsBloggingPublic speaking

Required

Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology + OR equivalent experience

4+ years of software development experience in C#, C++, or Java, with extensive knowledge of Azure services, including Storage, Identity, Networking, and VMware.

Proficient in Azure Machine Learning and AI services, with strong cloud development skills using CLI, PowerShell, Visual Studio, .NET, and JSON templates.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Preferred

Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology + OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology + OR equivalent experience.

2+ years customer facing experience.

8+ years of software development expertise in C#, C++, or Java, with solid experience implementing and supporting Azure technologies.

Skilled in AI-based solutions with Large Language Models (LLMs) like GPT-3 and GPT-4 to enhance Azure documentation.

Proficient in creating and managing technical documentation across various Azure areas.

Proven track record of working with enterprise customers on Azure-specific solutions, including troubleshooting, implementation, and feature adoption.

Active contributor on platforms like Microsoft Q&A, Stack Overflow, GitHub, and Reddit, sharing expertise and supporting technical discussions.

Passionate about creating blogs and/or videos to simplify and explain complex technical concepts to a broad audience.

Experienced speaker at cloud conferences, effectively communicating insights on Azure and cloud technologies.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

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Trends of Total Sponsorships

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2021 (8174)

2020 (6856)