50 applicants

Company

Original Job Post

Sourcegraph · 1 week ago

Senior Customer Engineer

United States

Full-time

Remote

Senior Level

$130K/yr - $217K/yr

5+ years exp

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Comp. & Benefits

Insider Connection @Sourcegraph

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Learn about the products, value propositions, customers, team, and processes.

Set up a fully configured sandbox instance.

Build relationships with peers on Sales, Value Engineering, Post-sales Success, and Support teams.

Join customer and prospect calls to understand their needs and communicate the value of Sourcegraph.

Lead conversations with prospective customers, provide technical insights, and advocate for customers internally.

Contribute to projects that enhance capabilities and positively impact the business and customers.

Establish as a thought leader and mentor teammates, prospects, and new hires.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales EngineeringSolutions EngineeringSolution ArchitectureEnterprise Software SolutionsGenerative AIBack End Infrastructure ArchitectureCoding JavaScriptCoding PythonCoding JavaCoding GoTroubleshootingDockerKubernetesSoftware Development LifecycleContinuous IntegrationContinuous DeploymentTechnical PresentationsProduct DemonstrationsDeveloper RelationsTool BuildingTemplate CreationTechnical EnablementData-Driven Decision-MakingProblem-SolvingVerbal CommunicationWritten CommunicationInfluenceStrategic ThinkingOrganizationProactive Management

Required

You have at least 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product.

You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions.

You have an innate curiosity of getting to the root of customer problems and understanding their motivations.

You're excited about the prospect of being directly involved in the advent of generative AI!

You are well versed in back end infrastructure architecture.

You are very technically inclined and have a propensity to code and or hack code.

You have experience writing code in one of the following (JavaScript, Python, Java, Go).

You are a problem solver, love to troubleshoot.

You have experience troubleshooting Docker and Kubernetes environments.

Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience.

Either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment. Note: You do not need to be a software engineer to be successful in this role!

You have the ability to speak fluently with our developer champions and users (who are all developers themselves).

You have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution.

You enjoy building tools, templates, and technical enablement collateral.

You have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making.

You're not afraid to learn a new skill to solve a problem that benefits or unblocks a deal.

You work well independently.